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Returns/Refunds Policy

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All Perishable goods, such as ready to go foods, fresh groceries, chilled/frozen food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 7 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 2 to 5 working days, and a credit will automatically be applied to your credit card or original method of payment.

 

In some cases, your refund will be issued in the form of a Credit voucher, which you can used for future purchases from our online store, or via our social media channel (Instagram: @shop4younow_ng and WhatsApp Line:08091141192). We only accept Credit voucher issued by us.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. All refunds are processed within 2 to 5 working days.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@shop4unow.com.ng

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be returned or refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@shop4unow.com.ng and send your item to SHOPFORYOU HEAD OFFICE, 25, Yakubu Gowon Crescent, Abuja, Nigeria. 

 

Shipping

To return your product, you should mail your product to SHOPFORYOU HEADOFFICE, 25, Yakubu Gowon Crescent, Abuja, Nigeria.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 If you are shipping an item over ₦25,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.